Frequently asked questions

FAQs

Frequently Asked Questions

What we're doing about COVID-19

Fostering a safe and happy community is at the heart of what we do. That’s why we’ve put the health and wellbeing of our residents, staff and visitors at the forefront of our response to the current coronavirus situation. Following the advice of health authorities and government, we have reopened our buildings for viewings and lettings but have put measures in place to protect everyone, which include:

  • Virtual viewings in the first instance
  • Protective screens at the reception desks
  • Social distancing signage
  • A limit of one household at a time using a lift
  • Hand sanitiser in multiple locations
  • Our on-site team will also be wearing masks and gloves where required when dealing with contractors and the general public.

We will continue to adapt our service to meet government guidelines. Thank you to everyone who has taken care to follow the measures we’ve put in place so far. Please continue to observe the new signs and instructions so that we can continue to reduce the spread of coronavirus and keep our community as safe as possible. For any questions or responses, or if you are interested in becoming a resident, head over to our Contact page and fill in the form. Our team will get back to you as soon as possible.

What kind of pets are allowed?

Our apartments are pet friendly, but there are a few restrictions on the type, size and breed. As a general guide, small pets are ok, but medium and large ones might not be.
You pay a little more rent for every pet you own, to cover the cost of cleaning and general wear and tear.

Click here to view our pet policy

Is there car parking?

Yes, there are 69 secure allocated underground car parking spaces, especially for residents. These also include a small number of electric vehicle charging bays and disabled access parking. There are 9 spaces in the external courtyard including a disabled access bay plus a car club bay. You can apply to rent one for a monthly fee.

Does the gym cost extra? When will it open?

No, it doesn’t cost any extra, so work out as much as you like. The gym is now open! There is also a gym studio area to work out to virtual fitness classes. Ask our concierge team for more information on how to join in.

When will I be able to move in?

Now! Limited free car unloading space is available and can be booked for your move in day, please ask a member of the resident services team.

How do I book a viewing

Our show apartments are already open, so we look forward to showing you around and talking you through everything. Please give our resident services team a call on 0117 374 1840 or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and we’ll happily book you in. Your first viewing would be a virtual video or real-time video call with one of the resident services team and the next stage if you wish to proceed would be a viewing in person with protocols in place due to COVID-19 to keep our residents and staff safe. Limited free car space is available and can be booked for your viewing, please ask a member of the resident services team.

Do the apartments come furnished?

Your apartment can come furnished with our premium-quality furniture package, which includes luxury pieces from Scandinavian designer Hay. We’ve thought of every detail – from the sustainable sofa fabric, to the double or king-sized sumptuous beds in every bedroom. And it’s all part of your rental agreement at no extra cost. Or you can choose an unfurnished apartment and bring your own furniture. The choice is yours.

Click here to view the furniture package

Can I decorate the apartment?

Yes. You need to complete an alterations request form and get this approved by the onsite team first. You could paint your walls to putting up your TV on the wall, hang shelves or your favourite paintings to make it feel more homely.

Is broadband included?

Yes 100 mbs is included. Apartments will also be set up for Freeview, Sky TV and BT TV.

Is there cycle storage?

Yes. It’s free and secure with fob access located inside the building, and available to residents on a first-come-first-serve basis. All you need is to bring your bike lock and chain.

Is there a residents' Clubroom?

Absolutely. Our residents’ Clubroom is on the ground floor with superfast broadband. It’s a great spot for catching up on work, entertaining friends or just chilling out.

Will there be residents' events?

Most definitely. We’re creating a vibrant community and will be running regular events. Everything from wine and cheese tastings, virtual fitness classes, Summer BBQs, book clubs, cake bakes, bike club, running club, knit and natter, charity volunteering days and yoga. There’s something for everyone.

Do I get any residents' discount?

Yes. All our residents get access to local business discounts especially for our residents. From eating out at a restaurant for that special occasion or taking a hot balloon ride over Bristol. See the resident’s portal for further details on all the special offers.

What sort of contracts will be available?

Stay as long as you want, minimum contract from 6 months to 5 years. You decide your contract's length. And we only ask for 2 calendar months' notice before you leave. See your terms in your tenancy agreement for further information

Is there an initial deposit?

We ask for a dilapidation deposit of one month's rent when you move in. It will be refunded, so long as your apartment is returned in good condition at the end of your tenancy with no damages and the property is cleaned to a high standard.

Can I have a BBQ on my balcony or terrace?

No. This is a fire hazard to the building and residents.

Can I smoke in my apartment?

You can’t smoke in the apartment, however you can smoke outside the buildings in the smoking designated areas.

Can I hire the private meeting rooms or dining rooms?

Yes. These can be hired for a small fee for cleaning and these rooms can be reserved through the onsite concierge team.

Do I need to pay for utilities?

Yes. You need to pay for council tax, TV licence, water, electric, hot water and heating. Further details will be given to you at your apartment viewing and move in induction.

Is there an online support service?

Yes. All residents have access to a private residents portal which has handy apartment user guides, you can log any maintenance requests, view your rent balance of your account, regular building updates and community events.

Is there public transport nearby?

Yes, Bristol Temple Meads station is just a 4-minute walk away. The Bristol airport flyer express coach leaves from outside Temple Meads station and runs 24/7. The ferry boat also departs 2 mins walk away and goes to the city centre and the harbour side.

See location

Who is my landlord?

Box Makers Yard is a build-to-rent property created and managed by Legal & General. Legal & General is on a mission to standardise and improve the quality of renting for city dwellers by recognising the preference of the modern renter and offering ease of living through fantastic amenities, residents’ services and quality, crafted design.

What's included in my rent?
  • Your apartment
  • Designer furniture if applicable
  • Superfast broadband
  • Cycle storage
  • Management team & concierge onsite
  • Flexible contracts
  • Parcel collection
  • Maintenance team onsite
  • All our amenities:
    • Clubroom
    • Games and chill area
    • Roof terrace
    • Gym and studio
    • Private dining rooms
    • Private meeting rooms
    • Wifi in the communal areas
    • Working from home areas

Click here to view the amenities

Who do I keep in contact with during the application process?

Please contact our Residents’ Services Team using the email: This email address is being protected from spambots. You need JavaScript enabled to view it. or alternatively call them direct on the Box Makers Yard telephone number, +44 (0)117 374 1840. The team will keep you up to date at all points and signpost you through the simple referencing process.

What are the documents required to start the application process?

We require one copy of photo identification:

  • Copy of photograph ID: UK passport, a passport or national identity card showing that the holder is a national of the European Economic Area (EEA or Switzerland).
  • A registration certificate or document certifying or indicating permanent residence issued by the Home Office, to a national of the European Economic Area or Switzerland.
  • A biometric ‘residence permit’ card issued by the Home Office to the holder indicating that the person name has ‘indefinite’ leave in the UK, or has ‘no time limit’ on their stay in the UK.

If you don’t have a passport please provide us with two of the following:

  • A copy of full driving or provisional photo card UK driving license
  • Copy of birth certificate.

If you are outside of the EEA we will require:

  • A current passport or other ‘travel document’ endorsed to show that the holder is allowed to stay in the UK for a time-limited period.
  • A current biometric ‘residence permit’ card issued by the Home Office to the holder, which indicates that the named person is permitted to stay in the UK for a time limited period
  • A current ‘residence card’ (including an accession residence card or a derivative residence card) issued by the Home Office to a non-EEA National who is either a ‘family member’ of an EEA or Swiss national or has a ‘derivative’ right of residence.

We also require a copy of your Proof of Address:

  • Copy of Proof of Address: Issued within the last 3 months.

Please speak with the on-site Residents’ Services Team if you have any question regarding any of the above.

Without this documentation your application can not begin – therefore it is imperative these

documents are received asap.

Please email the documents to This email address is being protected from spambots. You need JavaScript enabled to view it. if you haven’t already provided these

during the enquiry/viewing process.

What is a reference check?
  • Once the full documents are received your application details will be sent to our trusted approved referencing agency, UK Tenant Data (UKTD). We will endeavour to do this within no more than 24 hours of confirmation of the reservation so not to hold you up moving into your new home!
  • UKTD will email you straightaway and request that you complete their online application form.
  • They will also email you to state that if you wish to purchase your reference report there will be a fee of £10.00, please note this is your personal choice if you wish to purchase a copy - it will not affect your application if you chose not to do so.
  • Please complete the form as soon as it is received so that UKTD can start your reference check.
  • Where necessary the reference check will include an employment and previous landlord references.
  • Upon completion of the credit check, UKTD will contact the Residents’ Services Team and confirm if you have passed or failed.
  • If you have passed we will call you on the same day to advise this and to agree a move in date and discuss the next steps.
  • If you have failed, we will advise you of this and where possible we will suggest alternative ways to support and continue your application for an apartment at Box Makers Yard.
Who arranges my move in date?
  • Upon passing your credit check, a member of the Residents’ Services Team will telephone you to advise you of this and agree your move in date and confirm these details via email.
  • The apartment will be checked on site for maintenance and cleaning so that your new home is perfect!
  • We will send you your AST and a calculation of the move in monies within 48 hours of confirming your move in date and final tenancy details.
  • Cleared payment is required in our bank account at least 4 days before the move in as well as your signed Tenancy Agreement in order to avoid delays in your move in.
  • Without the above two items keys cannot be exchanged and we will have to push the move in date back.
What happens after my move in?
  • The Residents’ Services Team will send to you on your move in day your move in pack, which will include your countersigned Tenancy Agreement, Move in letter, FAQ’s, a copy of your apartments Inventory and your Resident Welcome Guide which includes information on the amazing site, the amenities, facilities available to you, local pubs, restaurants, and the discounts and deals available to you for being a Box Makers Yard resident!! (These documents will also be available to you via the Resident Portal).
  • Following your move in any queries or questions you may have will be happily answered by our Front of House team and or our on-site Residents’ Services Team to whom you’ll already know!
  • Once you’ve settled in and would like another guided tour and induction to the on-site facilities, book in a time via the This email address is being protected from spambots. You need JavaScript enabled to view it. email or pop and see the team in person and we’ll schedule in a date and time!
  • Our aim is to get you moved in as smoothly as possible, therefore, we do require the application process to be completed within 7 days of the initial contact from UKTD (as per your signed reservation form – delays may result in the apartment going back on the market! – which we don’t want!).
What our residents say

The roof terrace is a dream; it is a lovely space to relax. The gym is great quality and well maintained. The communal lounge is a nice social area to meet neighbours. The building is fantastic and so perfectly put together, I have loved every minute of living here.

Oscar, Box Makers Yard

The design of the building is beautiful, and everything has been carefully considered to make living easy. The gym is great and we love the communal facilities, especially when working from home. The management are great and very quick to respond to any queries or problems.

Rebecca C, Box Makers Yard

The community around here is great. Just at the back of the apartment block you have Old Market, which is full of small, independents­ cafes, bars, eateries and retailers. Temple Meads train station is a 2-minute walk away, as well as bus stops. The area/street itself is quiet, even though it's in the city centre which is nice.

Mitch, Box Makers Yard

In comparison to other rental places it's a lot more professional. The staff are really lovely.

Georgia, The Whitmore Collection, Birmingham

Once you walk in and see the quality of the apartments and what you get, I think it's a no brainer.

Jack, West Tower, Manchester

See the latest from our community by following us on Instagram @boxmakersyard

Fancy moving here?
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We’re receiving lots of enquiries and are doing our best to contact you ASAP to answer any questions or arrange a viewing, but please be patient with us. We promise we are worth the wait!